The purpose of this policy is to explain how Joy Bounds collects, protects, and uses personal data. Joy Bounds is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
- What Types Of Personal Data Does Joy Bounds Collect?
Joy Bounds needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Joy Bounds also has access to personal data that is generated over the Network utilised by Joy Bounds services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Joy Bounds may also collect financial information about Joy Bounds customers and end users from third parties to enable Joy Bounds to assess its risks in granting credit terms and contact information about organisations Joy Bounds considers may be interested in Joy Bounds products and services.
- How Does Joy Bounds Obtain Personal Data?
Joy Bounds obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Joy Bounds website); from third party list brokers; from resellers who pass on personal data to Joy Bounds about end users; and directly from the Network utilised by Joy Bounds services.
- How Does Joy Bounds Use The Personal Data It Holds?
4.1 Providing and Improving the Joy Bounds Service
Most of Joy Bounds’s use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Joy Bounds may also use personal data to improve on the level and type of service Joy Bounds offers to its customers. As part of this interest in improving the service provided Joy Bounds may process personal data for the purposes of sales analysis and customer usage statistics.
4.2 Direct Marketing
Joy Bounds may from time to time inform its customers, end users and potential customers about Joy Bounds and Joy Bounds affiliate products and services and other information Joy Bounds feels may be of interest.
Customers and other recipients of information from Joy Bounds may indicate at the time they first place an order with Joy Bounds whether or not they wish to receive such information or at any later time by simply contacting Joy Bounds as indicated in paragraph 9 below.
- To Whom Does Joy Bounds Disclose Personal Data?
As a general rule, Joy Bounds does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Joy Bounds is under an obligation by law to disclose personal data or where Joy Bounds has contracted with third parties to assist in providing services to Joy Bounds customers such as for delivery, installation and systems support services.
- How Does Joy Bounds Protect the Personal Data it Holds?
Joy Bounds takes customer confidentiality and security very seriously. Joy Bounds has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Joy Bounds. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
Joy Bounds will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.
- Customers’ Rights
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Joy Bounds specific rights to access and rectify personal data held about them. These include the right to:
obtain from Joy Bounds, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
request the deletion or rectification of personal data which is inaccurate; and
as explained in paragraph 4.2 above to object to any unsolicited information sent by Joy Bounds regarding promotions or new products and services.
- Contact Details
If any individual wishes to contact Joy Bounds regarding the personal data held about them or has any other question about Joy Bounds’s data privacy procedures, they should direct an email to info@Joy Bounds-ipswich.co.uk.
- Policy Updates
As part of Joy Bounds’s commitment to compliance with data privacy requirements, and to reflect changes in Joy Bounds’s operating procedures, Joy Bounds may update the terms of this policy from time to time and will post the revised policy on this page.
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